GENERAL TERMS OF SALE (GTS)
ZinLook Platform
Effective date: [Date]
1. PURPOSE
These General Terms of Sale (GTS) govern commercial transactions on the ZinLook platform between professionals and clients.
2. SERVICES AND PRICING
2.1. Service Description
Services offered on the Platform include beauty and wellness treatments provided by independent professionals.
2.2. Pricing
- Prices are set by professionals
- Displayed in Algerian Dinars (DA) including all taxes
- ZinLook may charge a service fee
2.3. Price Modifications
Professionals may modify their prices at any time. Confirmed bookings remain at the initially displayed price.
3. BOOKING AND PAYMENT
3.1. Booking Process
- Service and professional selection
- Time slot choice
- Booking confirmation
- Confirmation notification
3.2. Payment Methods
Accepted payment methods:
- Cash payment on-site
- Credit/debit card (if activated)
- Mobile payment (CIB, Dahabia)
3.3. Payment Security
Online payments are secured according to banking standards.
4. CANCELLATIONS AND REFUNDS
4.1. Cancellation by Client
- Free cancellation up to [X hours] before appointment
- Late cancellations may incur fees
- Repeated no-shows may result in restrictions
4.2. Cancellation by Professional
If a professional cancels:
- Full refund of paid amount
- Priority rebooking proposal
- Possible compensation
4.3. Refund Methods
Refunds are made:
- Within [X business days]
- Via original payment method
- After verification by ZinLook
5. SERVICE DELIVERY
5.1. Professional Obligations
Professionals commit to:
- Providing services according to description
- Respecting scheduled times
- Maintaining hygiene and safety standards
- Possessing required qualifications
5.2. Client Obligations
Clients commit to:
- Arriving on time
- Respecting hygiene rules
- Appropriate behavior
- Communicating specific needs in advance
6. COMPLAINTS AND DISPUTES
6.1. Complaint Procedure
In case of dissatisfaction:
- Contact the professional directly
- If unresolved, contact ZinLook support
- Mediation attempt
6.2. Mediation
Amicable dispute resolution is encouraged before any legal action.
7. LIABILITY
7.1. ZinLook's Liability
ZinLook acts as an intermediary and is not responsible for:
- Service quality provided by professionals
- Incidents during service provision
- Disputes between parties
7.2. Professional Liability
Professionals are solely responsible for:
- Provided services
- Compliance with professional standards
- Insurance
8. PERSONAL DATA
Personal data is processed in accordance with our Privacy Policy.
9. APPLICABLE LAW
These GTS are governed by Algerian law, particularly:
- Consumer Protection Law No. 09-03
- Algerian Civil Code
- Law No. 18-07 on data protection
10. CONTACT
For any questions regarding these GTS:
Customer Service: support@zinlook.dz Phone: [+213 XX XX XX XX XX]
Last updated: [Date]